Manufactured by: Vegan Hearts - We began our journey way back in February 2018. With the idea of providing vegan ice creams to the vegan folks. We had humble beginnings and started selling our product at the Juhu Farmers Market organised by SHARAN, to who we owe our very existence. Our vegan ice creams were loved by one and all at the market and in no time we started home delivering customised orders.
Soon we realised that there is a larger market for vegan ice creams/products and we must expand ourselves in that territory and that is when we began stocking our ice creams at stores such as Rare Earth, Farmers Store and Society Stores. Within no time our product gained traction and various stores around Mumbai were willing to stock our brand of vegan ice creams.
What has caught the eyes of people is the fact that our dairy free ice creams are sweetened with dates therefore making it heathy and also diabetic friendly and we have not compromised on taste despite the exclusion of processed sugar.
The Vvegano Store is a brand aiming to stock the most delicious vegan products in Mumbai, under one roof The aim is to make deliveries in Mumbai quick (really quick), but of course, we deliver Pan India as well. We are initially starting with dairy and meat substitutes and will eventually house a wide range of Vegan essentials.
Vendor Legal Name: The Vvegano Store
Registered Address: G-1 (Ground floor), Bldg 142, Sunrise Apts, Sher-e-Punjab socy, Opposite Dominic Savio School, next to Kotak Bank, Mahakali Caves road, Andheri East, Mumbai – 400093, India
Nature of Entity: Partnership
Customer Care number: +91 8928867442
Country of Manufacture: India
For any Grievances:
Name of Officer: Clive D’souza
Contact: +91 8928867442
For same day deliveries or urgent deliveries, please whatsapp us on 8928867442 and we will let you know if it's possible.
IMPORTANT: Due to the current COVID 19 situation, we are unable to process any refunds caused due to delay of delivery as the return of packages is not possible though the courier companies in most cases. We are sorry for any such inconvenience that may be caused to you for the same.
Why do we charge for shipping products to you?
As you would be aware, Shipping i a real cost. Shipping companies charge for every package they pick and deliver. We aim to deliver products to you at the lowest cost possible and hence we do not inflate prices by including the cost of shipping in the price, and then claiming to have Free Shipping. We like to be a transparent a possible. However, to lessen the burden of shipping costs on our customers, we have kept reasonable charges and we bear the rest.
Shipping Rs. 45/- only for all orders where weight of shipments EQUAL TO or LESS than 500 gms.
For all shipments greater than 500 gms, charges will be as per the below table:
0.51 kg to 1 kg - Rs. 69
1.01 kgs to 2 kgs - Rs. 99
2.01 kgs to 3 kgs - Rs. 135
3.01 kgs to 4 kgs - Rs. 165
4.01 kgs to 5 kgs - Rs. 200
5.01 kgs to 6 kgs - Rs. 240
6.01 kgs to 7 kgs - Rs. 280
7.01 kgs to 8 kgs - Rs. 330
8.01 kgs to 9 kgs - Rs. 380
9.01 kgs to 9.99 kgs - Rs. 430
10 kgs to 10.99 kgs - Rs. 460
11 kgs to 11.99 kgs - Rs. 500
12 kgs to 12.99 kgs - Rs. 530
13 kgs to 13.99 kgs - Rs. 550
14 kgs to 14.99 kgs - Rs. 580
15 kgs to 15.99 kgs - Rs. 610
16 kgs to 19.99 kgs - Rs. 800
20 kgs to 24.99 kgs - Rs. 1,000
25 kgs to 29.99 kgs - Rs. 1,150
30 kgs to 34.99 kgs - Rs. 1,300
35 kgs to 39.99 kgs - Rs. 1,500
40 kgs and above - Vvegano to inform customer about excess charges after order is placed
Time taken to Ship:
Shipment Dispatched between 1-3 working days from the date of order. May take longer based on availability of the product. For urgent deliveries, exceptions will be made on a case-by-case basis.
Time taken for Delivery:
For Metro (Vendor) to Metro (Customer) deliveries, between 2-4 working days from the date of Dispatch.
For Non-Metro Destinations, It could take between 4-7 working days from date of Dispatch.
We aim to deliver the products at the earliest, but this is the average time it could take depending upon the customer location.
For the below terms, kindly refer to Vvegano terms of Cancellation / Refunds / Returns / Replacements (see footer of the page) for further information:
Only possible within 24 hours of placing the order AND if product is not already shipped from the vendor location.
Refunds, Returns & Replacements:
Only if you have received an item which is different from what you ordered OR damaged product received or excessive delay in shipment of the products
Products that you have used cannot be returned.
Packaging of the product as received from the vendor should be intact, unless breaking the seal of the package is essential to determining the state / quality of the product.
Refunds & Returns will be subject to the verification by the Vendor of the product returned. We encourage you to intimate us on firstname.lastname@example.org within 24 hours in case of having received a damaged product or incorrect product or poor quality of the product. Exceptions may be made for issues raised after 24 hours based on a case-by-case basis after discussion with the vendor.
In case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.