Indian Masala Chai by teaGraft is a combination of various herbs and spices along with premium CTC to make your day. We are in a mission to bring the age old tradition of Indian Masala Chai into your home.
The tea is handmade and packed hygienically in biodegradable zip lock pouches to keep the freshness of tea.
Ideal temperature of water used for brewing: 97-100°C.
teaGraft is an online tea shop that brings you the finest and the freshest blended teas straight from the plains of Assam and the hills of Darjeeling which are handcrafted with enigmatic flavors and herbs for tea lovers around the world. Tea binds people from every walk of life and we are on a mission to connect with the tea lovers around the world by sharing the world’s favorite beverage from the best tea growing areas of the world.
As a company, they believe in a personalized relationship between them and their customers, that is based on trust and a shared love for our morning cuppa. And so they meticulously select the best teas, for the faith and trust bestowed on us by the customers.
As a company, they want to make each sip of your tea an epitome of freshness.
Why teaGraft ? 1. Their primary aim is to provide you teas from the best tea estates without any compromising the quality. In this journey, they also want to show their culture and people that make Assam and Darjeeling tea special. They aim to provide different tempting flavors of tea in your cup every morning and evening which will rejuvenate your mood. They aim to bring all the tea lovers from around the world together and serve them the best quality tea. 2. At teaGraft, their goal is to create a direct relationship between the tea growers and the customers so that all the middlemen can be eliminated and you get fresh tea at reasonable prices at your doorstep. 3. At teaGraft, they believe in the importance of giving back to the society by helping them financially who are not fortunate enough. They are donating Rs. 10 to an NGO for every purchase you make. For this they have tied-up with an NGO, Saarthi who helps the underprivileged and trains youth to channelize their energies to become future leaders and they are also involved in women empowerment.
Vendor Legal Name: teaGraft Registered Address: #35/C, RAIPUR KHURD, NEAR OLD AIRPORT CHOWK, Adj. TRIBUNE COLONY GATE, Chandigarh 160003 Nature of Entity: Private Limited Company Customer Care number: +91 9915338010 Country of Manufacture: India
For any Grievances: Name of Officer: Manjit Gogoi Designation: Founder Contact: +91 9915338010
IMPORTANT: Due to the current COVID 19 situation, we are unable to process any refunds caused due to delay of delivery as the return of packages is not possible though the courier companies in most cases. We are sorry for any such inconvenience that may be caused to you for the same.
Why do we charge for shipping products to you?
As you would be aware, Shipping i a real cost. Shipping companies charge for every package they pick and deliver. We aim to deliver products to you at the lowest cost possible and hence we do not inflate prices by including the cost of shipping in the price, and then claiming to have Free Shipping. We like to be a transparent a possible. However, to lessen the burden of shipping costs on our customers, we have kept reasonable charges and we bear the rest.
Shipping Rs. 45/- only for all orders where weight of shipments EQUAL TO or LESS than 500 gms.
For all shipments greater than 500 gms, charges will be as per the below table:
0.51 kg to 1 kg - Rs. 69
1.01 kgs to 2 kgs - Rs. 99
2.01 kgs to 3 kgs - Rs. 135
3.01 kgs to 4 kgs - Rs. 165
4.01 kgs to 5 kgs - Rs. 200
5.01 kgs to 6 kgs - Rs. 240
6.01 kgs to 7 kgs - Rs. 280
7.01 kgs to 8 kgs - Rs. 330
8.01 kgs to 9 kgs - Rs. 380
9.01 kgs to 9.99 kgs - Rs. 430
10 kgs to 10.99 kgs - Rs. 460
11 kgs to 11.99 kgs - Rs. 500
12 kgs to 12.99 kgs - Rs. 530
13 kgs to 13.99 kgs - Rs. 550
14 kgs to 14.99 kgs - Rs. 580
15 kgs to 15.99 kgs - Rs. 610
16 kgs to 19.99 kgs - Rs. 800
20 kgs to 24.99 kgs - Rs. 1,000
25 kgs to 29.99 kgs - Rs. 1,150
30 kgs to 34.99 kgs - Rs. 1,300
35 kgs to 39.99 kgs - Rs. 1,500
40 kgs and above - Vvegano to inform customer about excess charges after order is placed
Time taken to Ship:
Shipment Dispatched between 1-3 working days from the date of order
Time taken for Delivery:
For Metro (Vendor) to Metro (Customer) deliveries, between 2-4 working days from the date of Dispatch.
For Non-Metro Destinations, It could take between 4-7 working days from date of Dispatch.
We aim to deliver the products at the earliest, but this is the average time it could take depending upon the customer location.
For the below terms, kindly refer to Vvegano terms of Cancellation / Refunds / Returns / Replacements (see footer of the page) for further information:
Only possible within 24 hours of placing the order AND if product is not already shipped from the vendor location.
Refunds, Returns & Replacements:
Only if you have received an item which is different from what you ordered OR damaged product received or excessive delay in shipment of the products
Products that you have used cannot be returned.
Packaging of the product as received from the vendor should be intact, unless breaking the seal of the package is essential to determining the state / quality of the product.
Refunds & Returns will be subject to the verification by the Vendor of the product returned. We encourage you to intimate us on firstname.lastname@example.org within 24 hours in case of having received a damaged product or incorrect product or poor quality of the product. Exceptions may be made for issues raised after 24 hours based on a case-by-case basis after discussion with the vendor.
In case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.